AI Support AgentTrained on Your Content
UnifiedRAG turns your website, help docs, and PDFs into a custom AI support agent in under 10 minutes. It answers customer questions instantly, captures and qualifies leads, deflects repetitive tickets, and escalates to your team when a human is needed — in 95+ languages, 24/7.
SOC 2 TYPE II (IN PROGRESS) · GDPR · HIPAA-READY · NO CREDIT CARD REQUIRED
Trained on Docs & Live Orders
// Definition
What is UnifiedRAG?
UnifiedRAG is an AI support agent platform built on retrieval-augmented generation (RAG). It trains on your website pages, help docs, PDFs, and knowledge base, then answers customer questions in your brand voice — across website chat, email, WhatsApp, Slack, and voice. Teams use it to deflect repetitive tickets 24/7, capture and qualify leads, and escalate complex issues to humans — going live in under 10 minutes without writing code.
Works with the tools you already use
Customer Support Is Slowing Your Growth AI Can Fix It
Modern customers expect fast, accurate answers across websites, mobile devices, and multiple languages. UnifiedRAG transforms your website content and documents into an AI-powered support assistant that provides instant, accurate answers 24/7.
of tickets are repetitive
Automate repetitive questions
An AI customer support chatbot trained on your website and docs resolves these repetitive inquiries automatically, 24/7.
avg cost per ticket
Rising Support Costs
Support costs scale linearly with ticket volume every new customer adds headcount cost.
average first response
Slow replies, lost deals
An AI chatbot for customer service responds in under 4 seconds, any time zone, any hour.
prefer native language
Language barriers
A multilingual AI chatbot detects and responds fluently in 95+ languages with zero extra setup.
users distrust AI chatbots
AI Chatbots That Hallucinate
A RAG based chatbot answers strictly from your own content, reducing AI hallucination and protecting brand trust.
avg CSAT without AI
Stuck CSAT scores
Long waits and copy paste replies cap customer satisfaction quarter after quarter.
higher turnover in support
Agent burnout
AI ticket deflection removes repetitive work so human agents focus on complex, high value conversations.
questions go unanswered
Unknown Knowledge Gaps
AI chatbot analytics surface knowledge gaps automatically so you can fix them before they cost you a customer.
How it works
From Content to Conversations
in Under 10 Minutes
Three steps. No data scientists, no procurement, no migration. Just results.
Knowledge base sync
Point us at a URL or upload PDFs, DOCX, XLSX, CSV, TXT, MD, JSON, XML and HTML. Our AI indexes everything in minutes and re syncs automatically when your content changes.
Train your AI agent
Your AI agent learns your brand voice, tone, and support policies automatically. Configure escalation rules, set supported languages, and customize the chat widget to match your brand — no machine learning expertise required
Deploy & Improve
Deploy your AI agent by adding one line of code to your site — no developer required, live in minutes. Review real conversations, approve answers, and watch your AI ticket deflection rate improve every week
Already using a help desk? See all integrations →
What you get
All the Tools You Need to Automate Customer Support
15 powerful features, all in one AI chatbot platform
Trained on your content
CoreIndexes your site, PDFs and docs. Answers in your brand voice — grounded in your content, not generic responses.
95+ languages
GlobalDetects each visitor's language and replies fluently. Zero extra setup. Maintain glossaries per brand.
Lead capture
RevenueSmart in chat forms sync straight to HubSpot, Salesforce or webhooks. Qualify visitors automatically.
See how lead qualification worksHuman handoff
HybridEscalations include full transcript, sentiment, and intent data, so the handoff to a human agent feels invisible to the customer.
Functions & actions
AutomationTrigger refunds, bookings, and account lookups directly from natural language chat requests, connected to any API.
Daily digest
InsightsA morning email with top questions, knowledge gaps and qualified leads. Stay ahead of issues.
Q&A training & feedback loop
Always freshReview real conversations, approve answers and flag gaps. Your bot improves with every interaction — no ML expertise needed.
Quick prompts & icebreakers
EngagementPre set suggested questions greet every visitor. Guide them to value instantly and surface questions you wish more users would ask.
Enterprise security
CompliantSOC 2 Type II (in progress) · GDPR · HIPAA-ready. Data residency in EU/US. Your content never trains shared models.
How we handle your dataAnalytics dashboard
AnalyticsTrack deflection rate, CSAT, top topics and agent performance. Make data driven decisions.
Voice support
NewUnifiedRAG supports AI powered voice calls with seamless handoff to human agents and a full conversation transcript
Model switching
AdvancedChoose GPT-4.1-mini for speed or GPT-4.1 for depth. Switch anytime. Fine tune on your domain or bring your own model via API.
Customize appearance
BrandingMatch your brand perfectly custom logo, colors, name and welcome message. Your widget, your identity. Visitors never know it's UnifiedRAG.
Chat history
VisibilityEvery conversation stored and searchable. Review what was asked, how the bot responded, and whether the visitor got the help they needed.
Public API
DeveloperConnect to any app, auto retrain when content changes and update settings programmatically. Full REST API with webhooks included.
Numbers that speak for themselves
Before vs after
What Changes When You Add AI to Your Support Stack
Median deflection (day 30 → 90)
Time to first AI response
CSAT improvement at 90 days
Deployments analysed
Figures from our published 2025 AI deflection benchmark (2,412 deployments, 8 industries).
Competitor analysis
Why teams switch from SiteGPT
A capability-by-capability comparison. Partial support is marked separately — no greenwashing, no invented scores.
| Feature | UnifiedRAG | SiteGPT |
|---|---|---|
| Core AI | ||
| UnifiedRAG architecture | Yes | No |
| Multi source knowledge fusion | Yes | No |
| GPT-4.1 model support | Yes | Yes |
| Custom AI model fine tuning | Yes | No |
| Semantic search across sources | Yes | Partial |
| Training & Knowledge | ||
| Website URL crawling | Yes | Yes |
| File upload (PDF, DOCX, CSV) | Yes | Yes |
| Database / API connectors | Yes | No |
| Real time knowledge sync | Yes | Partial |
| Cross chatbot knowledge sharing | Yes | No |
| Deployment | ||
| Website embed widget | Yes | Yes |
| In app embed | Yes | Yes |
| Slack / Teams bot | Yes | No |
| REST API access | Yes | Yes |
| White label / custom domain | Yes | Partial |
| Conversations | ||
| 95+ language support | Yes | Yes |
| Human escalation / live handoff | Yes | Yes |
| Lead capture & qualification | Yes | Yes |
| Quick prompt / icebreakers | Yes | Yes |
| Voice / audio input | Yes | No |
| Analytics & Ops | ||
| Full conversation history | Yes | Yes |
| Daily email summaries | Yes | Yes |
| Advanced analytics dashboard | Yes | Partial |
| A/B testing for responses | Yes | No |
| Webhook / event streaming | Yes | Partial |
| Security & Compliance | ||
| SOC 2 Type II (audit in progress) | Partial | Partial |
| HIPAA-ready (BAA on Enterprise) | Yes | Yes |
| GDPR / DPA | Yes | Yes |
| Role based access control | Yes | Yes |
| On premise / private cloud | Yes | No |
Competitor capabilities change — verify current details on the SiteGPT pricing page or read the full UnifiedRAG vs SiteGPT comparison.
Customer stories
Trusted by Teams That Need Accurate AI Support
Real results from real teams. No cherry-picked edge cases.
“We deflected 71% of tier-1 tickets in the first month. Our team finally has time for the conversations that move the business forward.”
Maya Okafor
Head of CX · Northwind
“The human handoff is invisible to the customer. That single feature lifted our CSAT by eight points.”
Priya Raman
Support Lead · Halcyon
“We serve customers in 14 countries. UnifiedRAG handles all of them fluently. Our support costs dropped 60% in Q1.”
Sofia Müller
COO · Vantage EU
“Onboarding took an afternoon. By Friday, off-hours conversion had doubled and we'd captured 142 new leads we would have lost.”
Alex Chen
Growth · Mintwave
“It sounds exactly like us. Competitors couldn't get the brand voice right — UnifiedRAG nailed it in ten minutes.”
Daniel Park
Founder · Latch.io
“Setup was shockingly fast. We pointed it at our Notion docs and it was answering questions better than our junior agents within the hour.”
James Obi
CTO · Stackr
Sample conversation
See How It Answers Ask Anything
Example answers from our own documentation. For the live agent, use the chat widget on this page.
UnifiedRAG Assistant
Sample · From our docs
Hi! I'm trained on UnifiedRAG's docs. Ask me anything about features, pricing, integrations or how it works. 👋
Plans that scale with your ticket volume
Starter includes a 7-day free trial. No credit card required.
Starter
$7/mo
Entry
- 1 chatbot · 1,000 messages/mo · 50 crawls/mo
- 7-day free trial
Growth
$49/mo
Best value
- 5 chatbots · 10,000 messages/mo · API access
Enterprise
$149/mo
Scale
- Unlimited chatbots & messages · white-label · SSO
FAQ
Frequently asked questions
What is UnifiedRAG?
UnifiedRAG is an AI support agent platform built on retrieval-augmented generation (RAG). It trains on your website, help docs and files, answers customer questions from that content in your brand voice, captures and qualifies leads, and hands conversations to your team when a human is needed.
How long does it take to set up UnifiedRAG?
Most teams go live in under 10 minutes. Sync your website or upload PDFs, DOCX, CSV or PPTX files, let UnifiedRAG index your content, and add one line of code to your site. No developer or data scientist required.
Does UnifiedRAG support multiple languages?
Yes. UnifiedRAG detects each visitor's language and replies in 95+ languages, with no per-language setup.
Is UnifiedRAG secure and compliant?
UnifiedRAG is GDPR compliant (DPA on request) and HIPAA-ready with a BAA on the Enterprise plan; our SOC 2 Type II audit is in progress (target Q3 2026). Data can be hosted in the EU or US, and your content is never used to train shared AI models.
How does UnifiedRAG reduce AI hallucinations?
UnifiedRAG retrieves the relevant passages from your own content before it answers, so responses are grounded in your website, documents and knowledge base rather than general AI training data. When your content doesn't cover a question, it says so or escalates to your team instead of guessing.
Build an AI Chatbot for Your Website in Minutes
Train your AI agent in minutes. Deploy to your site with one line of code. Watch deflection rates climb from day one.