Unified RAG
    New · Voice handoff to human agents

    AI support thatanswers instantlyTrained on your content.

    It's like having ChatGPT trained specifically on your product. Turn your website, docs and PDFs into a customer-ready AI agent in under 10 minutes. Resolves repetitive tickets, qualifies leads and escalates to your team the moment a human touch is needed — in 95+ languages, 24/7.

    SOC 2 Type II · GDPR · HIPAA · No credit card required

    Tickets deflected
    0%
    Tickets deflected
    Languages
    0+
    Languages
    To deploy
    0min
    To deploy
    CSAT score
    0%
    CSAT score

    Acme Support · online

    Ask anything…

    Powering support at teams of every size

    ZendeskIntercomCrispFreshdeskHubSpotNotionWebflowShopifySalesforceSlackStripeLinear
    LinearStripeSlackSalesforceShopifyWebflowNotionHubSpotFreshdeskCrispIntercomZendesk
    2,400+teams
    80+countries
    12M+conversations/mo
    The problem

    Support is broken. Customers don't wait.

    The bar for support has moved. Customers expect instant, accurate, on-brand answers — at 3am, in Portuguese, on mobile. Most teams are nowhere close.

    68%

    of tickets are repetitive

    Same questions, every day

    Hours lost replying to shipping, refunds and pricing — over and over. Your best agents are copy-paste machines.

    $22

    avg cost per ticket

    Ballooning support costs

    Headcount scales with ticket volume. There's no leverage. Every new customer adds cost.

    6h 12m

    average first response

    Slow replies, lost deals

    Visitors bounce in seconds. Off-hours leads disappear by morning. Every hour of delay costs you revenue.

    56%

    prefer native language

    Language barriers

    You serve a global audience but your team only speaks English. Customers in other languages get worse support.

    43%

    users distrust AI chatbots

    Bots that embarrass you

    Off-the-shelf chatbots hallucinate, ignore your tone and send customers to the wrong page. Brand damage is real.

    71%

    avg CSAT without AI

    Stuck CSAT scores

    Long waits and copy-paste replies tank satisfaction quarter after quarter. Churn follows.

    3.2×

    higher turnover in support

    Agent burnout

    Tier-1 drudgery kills morale. Your best people quit. Recruiting and training is expensive and slow.

    1 in 3

    questions go unanswered

    No visibility into gaps

    You don't know what questions your docs don't answer until a customer complains. Blind spots everywhere.

    How it works

    From content to conversations in under 10 minutes.

    Three steps. No data scientists, no procurement, no migration. Just results.

    Sync your knowledge
    01

    Sync your knowledge

    Point us at a URL or upload PDFs, DOCX, CSV, PPTX and raw text. Our AI indexes everything in minutes — and re-syncs automatically when your content changes.

    URL crawlingPDF & DOCXCSV & PPTXAuto re-sync
    Supports 40+ file formats
    knowledge-base.pdfPDF
    docs.company.comURL
    faq-data.csvCSV
    onboarding.pptxPPT
    Upload
    Indexing…
    Train your AI agent
    02

    Train your AI agent

    Your agent learns your brand voice, tone and policies. Set escalation rules, configure languages and customize the chat widget to match your brand in minutes.

    Brand voice tuning95+ languagesCustom widgetModel switchingEscalation rules
    No ML expertise needed
    Deploy & improve
    03

    Deploy & improve

    Drop one script tag anywhere. Your agent goes live instantly. Review real conversations, approve answers and watch your deflection rate climb week over week.

    One-line embedMulti-site deployLive analyticsAnswer approvalWeekly digest
    Live in under 10 minutes
    71%
    Deflection
    94%
    CSAT Score
    98%
    Response
    How do I reset my password?Resolved
    Great support experience!5★ CSAT
    Onboarding flow questionResolved
    Deflection rate up 12% this weekInsight
    Live

    Already using a help desk? See all integrations →

    What you get

    Everything support teams ask for. Nothing they don't.

    15 powerful features, one unified platform. No stitching tools together.

    • Trained on your content

      Core

      Indexes your site, PDFs and docs. Answers in your brand voice — no hallucinations, no generic responses.

    • 95+ languages

      Global

      Detects each visitor's language and replies fluently. Zero extra setup. Maintain glossaries per brand.

    • Lead capture

      Revenue

      Smart in-chat forms sync straight to HubSpot, Salesforce or webhooks. Qualify visitors automatically.

    • Human handoff

      Hybrid

      Escalates with full transcript, sentiment and intent attached. Invisible to the customer.

    • Functions & actions

      Automation

      Trigger refunds, bookings and lookups from natural-language requests. Connect any API.

    • Daily digest

      Insights

      A morning email with top questions, knowledge gaps and qualified leads. Stay ahead of issues.

    • Q&A training & feedback loop

      Always fresh

      Review real conversations, approve answers and flag gaps. Your bot improves with every interaction — no ML expertise needed.

    • Quick prompts & icebreakers

      Engagement

      Pre-set suggested questions greet every visitor. Guide them to value instantly — and surface questions you wish more users would ask.

    • Enterprise security

      Compliant

      SOC 2 Type II · GDPR · HIPAA. Data residency in EU/US. Your content never trains shared models.

    • Analytics dashboard

      Analytics

      Track deflection rate, CSAT, top topics and agent performance. Make data-driven decisions.

    • Voice support

      New

      AI-powered voice calls with seamless handoff to human agents. Full transcript included.

    • GPT-4.1 & model switching

      Advanced

      Choose GPT-4.1-mini for speed or GPT-4.1 for depth. Switch anytime. Fine-tune on your domain or bring your own model via API.

    • Customize appearance

      Branding

      Match your brand perfectly — custom logo, colors, name and welcome message. Your widget, your identity. Visitors never know it's Unified RAG.

    • Chat history

      Visibility

      Every conversation stored and searchable. Review what was asked, how the bot responded, and whether the visitor got the help they needed.

    • Public API

      Developer

      Connect to any app, auto-retrain when content changes and update settings programmatically. Full REST API with webhooks included.

    15+Features included
    50+Integrations
    95+Languages
    99.9%Uptime SLA
    Live platform metrics

    Numbers that speak for themselves.

    Real-time data from production deployments across every plan and region.

    Conversations handled
    this month alone
    0M+
    Average deflection rate
    across all customers
    0%
    Languages supported
    auto-detected
    0+
    Median first response
    vs 6h industry avg
    0s
    Average CSAT score
    up from 71% baseline
    0%
    Teams using Unified RAG
    across 80+ countries
    0+

    Before vs after

    Same team. Twice as effective.

    See exactly what changes when you add Unified RAG to your support stack.

    First response

    6h 12m→3.8s

    CSAT score

    71%→94%

    Deflection rate

    12%→71%

    Cost per ticket

    $22→$3.20
    Topic
    Without Unified RAG
    With Unified RAG
    Response time
    6h 12m average. Off-hours leads vanish.
    Under 4 seconds. 24/7 coverage, zero gaps.
    Ticket quality
    Generic bot with zero context — angry tickets follow.
    Trained on your exact content. Speaks in your brand voice.
    Agent workload
    Agents drowning in repetitive Q&A. Morale tanks.
    71% of tier-1 deflected. Agents focus on high-value chats.
    CSAT score
    Stuck at 71%. Long waits and copy-paste replies.
    Climbs to 94%+. Instant, accurate, on-brand answers.
    Language support
    English only. Global customers get worse service.
    95+ languages — every customer gets native-quality support.
    Lead capture
    Qualified visitors leave without a trace.
    Smart lead capture — qualify and route visitors automatically.
    Cost per ticket
    $22 average. Scales linearly with headcount.
    $3.20 average. AI handles the volume, not your payroll.
    Analytics
    Flying blind. No visibility into what customers need.
    Full analytics — know exactly what's working and what's not.

    Competitor analysis

    Why teams switch from SiteGPT

    A head-to-head breakdown of every feature that matters. Partial support is marked separately — no greenwashing.

    +37%
    Features covered

    Features covered

    30

    Us

    19

    SiteGPT

    +60%
    AI capabilities

    AI capabilities

    5/5

    Us

    2/5

    SiteGPT

    +40%
    Integrations

    Integrations

    5/5

    Us

    3/5

    SiteGPT

    +20%
    Security

    Security

    5/5

    Us

    4/5

    SiteGPT

    Feature
    Us
    SiteGPT
    Core AI
    Unified RAG architecture
    Multi-source knowledge fusion
    GPT-4.1 model support
    Custom AI model fine-tuning
    Semantic search across sources
    Training & Knowledge
    Website URL crawling
    File upload (PDF, DOCX, CSV)
    Database / API connectors
    Real-time knowledge sync
    Cross-chatbot knowledge sharing
    Deployment
    Website embed widget
    In-app embed
    Slack / Teams bot
    REST API access
    White-label / custom domain
    Conversations
    95+ language support
    Human escalation / live handoff
    Lead capture & qualification
    Quick-prompt / icebreakers
    Voice / audio input
    Analytics & Ops
    Full conversation history
    Daily email summaries
    Advanced analytics dashboard
    A/B testing for responses
    Webhook / event streaming
    Security & Compliance
    SOC 2 Type II
    HIPAA compliance
    GDPR / DPA
    Role-based access control
    On-premise / private cloud
    Fully supported
    Partial / add-on
    Not available

    Customer stories

    Loved by teams who used to hate chatbots.

    Real results from real teams. No cherry-picked edge cases.

    “We deflected 71% of tier-1 tickets in the first month. Our team finally has time for the conversations that move the business forward.”
    MO

    Maya Okafor

    Head of CX · Northwind

    “The human handoff is invisible to the customer. That single feature lifted our CSAT by eight points.”
    PR

    Priya Raman

    Support Lead · Halcyon

    “We serve customers in 14 countries. Unified RAG handles all of them fluently. Our support costs dropped 60% in Q1.”
    SM

    Sofia Müller

    COO · Vantage EU

    “Onboarding took an afternoon. By Friday, off-hours conversion had doubled and we'd captured 142 new leads we would have lost.”
    AC

    Alex Chen

    Growth · Mintwave

    “It sounds exactly like us. Competitors couldn't get the brand voice right — Unified RAG nailed it in ten minutes.”
    DP

    Daniel Park

    Founder · Latch.io

    “Setup was shockingly fast. We pointed it at our Notion docs and it was answering questions better than our junior agents within the hour.”
    JO

    James Obi

    CTO · Stackr

    Rated 4.9/5 by 2,400+ teams

    Live demo

    See it in action. Ask anything.

    This is a real AI agent trained on our own docs. Click a prompt or type your own question.

    Unified RAG Assistant

    Online · Trained on our docs

    Live

    Hi! I'm trained on Unified RAG's docs. Ask me anything about features, pricing, integrations or how it works. 👋

    Try a question above, or sign up to chat live →
    Deploy your own in under 10 minutes
    Start free trial
    7-day free trial · No credit card required

    Your support team's unfair advantage.

    Train your AI agent in minutes. Deploy to your site with one line of code. Watch deflection rates climb from day one.

    SOC 2 Type II
    GDPR compliant
    99.9% uptime SLA
    No credit card