Support that feels human.
Built for teams who care.
Unified RAG started after watching too many great products lose customers to slow, generic support. We believe AI should make support teams more human — not replace them.
Our mission
Make every support interaction feel like it was handled by your best agent.
We started Unified RAG because we'd seen the same story play out too many times: a great product, a passionate team, and a support experience that let everyone down. Not because the team didn't care — but because the tools didn't.
We're changing that. By combining retrieval-augmented generation with deep integrations into your existing stack, Unified RAG gives every customer the answer they need — instantly, accurately, and in a voice that sounds like you.
Our core beliefs
- Support is a product, not a cost center.
- AI should amplify empathy, not eliminate it.
- Speed and quality are not a trade-off.
- Every customer deserves a great first response.
- The best support feels effortless — for everyone.
"We're not building a chatbot. We're building the support infrastructure for the next generation of internet businesses."
— Arjun Mehta, CEO
Numbers that speak for themselves.
We publish our metrics because we're proud of them — and because our customers deserve to know what they're getting.
AI conversations handled
Every month, across all customer accounts
Average ticket deflection
Tickets resolved without a human agent
Customer satisfaction
CSAT score across all AI-handled conversations
Average time to deploy
From signup to live AI agent
Countries served
With region-specific data residency
Teams trust us
From startups to Fortune 500
What we stand for
Principles we refuse to compromise.
These aren't values we put on a wall. They're the lens through which every product decision, every hire, and every customer interaction is made. We hold ourselves accountable to them publicly.
Customer obsession
Every release is shaped by the support teams who use Unified RAG every day. We ship what they need, not what looks good on a roadmap.
Augment, don't replace
AI should free your team for high-empathy work — not pretend to be them. The best support is still human-led, AI-powered.
Security as default
Compliance is a baseline, not an upsell. SOC 2 Type II, GDPR and HIPAA from day one — because your customers' data deserves it.
Craft
We sweat the details — copy, motion, response quality, latency. All of it. Good enough is never good enough.
Radical transparency
We share our roadmap, our mistakes, and our metrics publicly. Trust is built in the open, not behind closed doors.
Move with urgency
Speed matters in support. We ship fast, iterate faster, and never let perfect be the enemy of shipped.
Our journey
Built milestone by milestone.
From a two-person idea to a platform trusted by thousands of support teams worldwide.
Founded
Two engineers frustrated by broken support tooling quit their jobs and started building Unified RAG from a shared apartment.
First 100 customers
Reached 100 paying teams within 8 months of launch — entirely through word of mouth from support leads.
SOC 2 Type II certified
Achieved SOC 2 Type II certification, making enterprise adoption frictionless from day one.
10× faster resolution
Internal benchmarks confirmed customers were resolving tickets 10× faster than their previous tooling.
Global expansion
Expanded to 40+ countries with multi-language RAG pipelines and region-specific data residency options.
1 million conversations
Crossed 1 million AI-assisted support conversations — with a customer satisfaction score above 94%.
In the press
What people are saying.
TechCrunch
March 2024
"Unified RAG is quietly becoming the default AI support layer for modern SaaS companies."
The Verge
January 2024
"The product that finally makes AI support feel human."
Forbes
February 2024
"One of the 25 most promising AI startups to watch in 2024."
Product Hunt
October 2023
"#1 Product of the Day — 3,200+ upvotes on launch day."
Backed by
Your support team's unfair advantage.
Train your AI agent in minutes. Deploy to your site with one line of code. Watch deflection rates climb from day one.