AI support that's faster — built for every team.
Everything you need to ship a production-ready AI support experience — without stitching tools together. One platform, every channel, every language, every use case.
Custom AI training
Index a URL, upload PDFs, DOCX, PPTX, CSVs or paste raw text. Re-syncs automatically as content changes. Your agent always has the latest information — no manual updates needed.
- 40+ file formats supported
- Automatic re-indexing on content change
- Semantic search across all sources
- Hallucination prevention built-in
95+ languages
Detects visitor language and replies fluently. Maintain glossaries per brand. Your customers get native-quality support in their language — automatically, with zero configuration.
- Auto language detection
- Custom glossaries per brand
- RTL language support
- Dialect-aware responses
Lead capture & qualification
Qualify visitors with smart forms inside the chat. Push to HubSpot, Salesforce or webhooks. Score leads automatically based on intent signals and conversation context.
- Smart in-chat qualification forms
- HubSpot & Salesforce sync
- Intent-based lead scoring
- Webhook support for any CRM
Hybrid AI + human handoff
Set escalation rules by intent, sentiment or unanswered topic. Full transcript handed to the agent. The transition is invisible to the customer — they never know they switched.
- Intent-based escalation rules
- Sentiment analysis triggers
- Full transcript handoff
- Agent context panel
I need a refund for order #4821
I can help with that. Let me check your order status...
This is urgent, I need to speak to a real person.
Native integrations
Native Zendesk, Intercom, Crisp, Freshdesk, Slack and Webhook support. Connect your entire support stack in minutes. No custom code, no middleware, no headaches.
- Zendesk & Intercom native
- Crisp & Freshdesk support
- Slack notifications
- REST API & webhooks
Compliance & security
SOC 2 Type II, GDPR, HIPAA. Data residency in EU/US. Your content never trains shared models. Enterprise SSO, audit logs and role-based access control included.
- SOC 2 Type II certified
- GDPR & HIPAA compliant
- EU/US data residency
- SSO & RBAC
Analytics & insights
Track deflection rate, CSAT, top topics and agent performance in real time. Get a daily digest of knowledge gaps, qualified leads and conversation trends.
- Real-time deflection metrics
- CSAT tracking
- Knowledge gap detection
- Daily email digest
Functions & actions
Trigger refunds, bookings and lookups from natural-language requests. Connect any API with our function-calling framework. Automate entire support workflows end-to-end.
- Natural language triggers
- REST API connector
- Pre-built action library
- Custom function builder
Quick prompts & icebreakers
Pre-set suggested questions greet every visitor the moment the chat opens. Guide them to value instantly, surface questions you wish more users would ask, and reduce time-to-first-answer.
- Fully customizable prompt list
- Shown on chat open — zero friction
- Drive users to high-value topics
- Works alongside free-text input
Q&A training & feedback loop
Review every real conversation, approve answers that worked and flag gaps where the bot fell short. Your agent gets smarter with every interaction — no ML expertise required.
- Review full conversation history
- Approve or correct any answer
- Knowledge gap auto-detection
- Continuous improvement loop
Customize appearance
Match your brand perfectly — set a custom logo, colors, widget name and welcome message. Visitors interact with your brand, not ours. White-label ready on all plans.
- Custom logo & brand colors
- Widget name & welcome message
- White-label — no Unified RAG branding
- Live preview before publishing
Chat history
Every conversation stored, searchable and reviewable. See exactly what was asked, how the bot responded, and whether the visitor got the help they needed. You're never in the dark.
- Full conversation transcripts
- Search & filter by date, topic, outcome
- Per-message performance scoring
- Export for compliance or analysis
Public API
Connect Unified RAG to any app you want. Auto-retrain when content changes, update settings programmatically and stream events to your own systems via webhooks.
- Full REST API with OpenAPI spec
- Auto-retrain via API on content change
- Webhook event streaming
- API key management & rate limiting
Use cases
Built for every industry. Tuned for yours.
Unified RAG adapts to your industry's specific needs, compliance requirements and customer expectations.
E-commerce
Handle order tracking, returns, product questions and shipping updates automatically. Reduce WISMO tickets by 80%.
SaaS & Tech
Answer product questions, troubleshoot issues and route complex bugs to engineering. Keep users unblocked.
Healthcare
HIPAA-compliant patient support. Answer FAQs, schedule appointments and route urgent cases to staff.
Education
Support students with course questions, enrollment, financial aid and campus resources — in any language.
Financial Services
Answer account questions, explain products and route complex issues to advisors. SOC 2 and GDPR compliant.
Travel & Hospitality
Handle booking changes, cancellations, upgrades and local recommendations. Serve global travelers in their language.
Developer Tools
Answer API questions, surface relevant docs and route complex issues to your engineering team with full context.
Agencies & Services
White-label the widget for your clients. Manage multiple brands from one dashboard. Reseller pricing available.
Under the hood
Enterprise-grade infrastructure. Zero ops overhead.
We handle the hard parts — model selection, vector search, edge delivery and compliance — so you don't have to.
AI Layer
Data Layer
Delivery Layer
Security Layer
Side by side
How Unified RAG stacks up.
14 capabilities compared across the three most common alternatives.
Your support team's unfair advantage.
Train your AI agent in minutes. Deploy to your site with one line of code. Watch deflection rates climb from day one.