Everything Included in Your UnifiedRAG AI Agent
Everything you need to deploy a production ready AI customer support agent without stitching tools together. One unified platform covering every channel, every language, and every support use case.
Core agent capabilities
Everything that makes your AI agent accurate, multilingual, and grounded in your own content.
Custom AI training
UnifiedRAG automatically learns from your website, FAQs, PDFs, knowledge base, support articles, and business documents. Create a custom AI chatbot that provides accurate answers using your company specific content instead of generic AI responses.
- 40+ file formats supported
- Automatic re indexing on content change
- Semantic search across all sources
- Answers grounded in your sources, with low-confidence escalation
95+ languages
Deliver customer support worldwide with an AI chatbot that understands and responds in more than 95 languages. Help customers in their preferred language without hiring multilingual support teams.
- Auto language detection
- Custom glossaries per brand
- RTL language support
- Dialect aware responses
RAG Training & Feedback Loop
Use Retrieval Augmented Generation (RAG) and feedback mechanisms to improve chatbot responses, reduce hallucinations, and ensure answers remain accurate and relevant.
- Review full conversation history
- Approve or correct any answer
- Knowledge gap auto detection
- Continuous improvement loop
Turn conversations into revenue
Capture, qualify, and act on every high-intent visitor without adding headcount.
Lead capture & qualification
Automatically capture visitor information, qualify prospects, and route high intent leads to your sales team. Turn your AI chatbot into a lead generation and customer engagement channel.
- Smart in chat qualification forms
- HubSpot & Salesforce sync
- Intent based lead scoring
- Webhook support for any CRM
Functions & actions
Enable your chatbot to perform actions such as booking appointments, creating tickets, updating records, collecting information, and triggering workflows.
- Natural language triggers
- REST API connector
- Pre built action library
- Custom function builder
AI speed with human backup
Escalation, visibility, and engagement tools that keep your team in control.
Hybrid AI + human handoff
When a conversation requires human expertise, UnifiedRAG transfers the chat to your support team while preserving conversation context and customer history.
- Intent based escalation rules
- Sentiment analysis triggers
- Full transcript handoff
- Agent context panel
I need a refund for order #4821
I can help with that. Let me check your order status...
This is urgent, I need to speak to a real person.
Analytics & insights
Track conversations, identify knowledge gaps, measure chatbot performance, and gain actionable insights into customer needs using advanced analytics dashboards.
- Real time deflection metrics
- CSAT tracking
- Knowledge gap detection
- Daily email digest
Chat history
Access previous conversations, review customer interactions, and maintain context across support requests to improve customer experience.
- Full conversation transcripts
- Search & filter by date, topic, outcome
- Per message performance scoring
- Export for compliance or analysis
Quick prompts & icebreakers
Increase engagement by displaying suggested questions, quick replies, and predefined prompts that help visitors discover information faster.
- Fully customizable prompt list
- Shown on chat open zero friction
- Drive users to high value topics
- Works alongside free text input
Enterprise platform and API
Security, integrations, branding, and developer access for production deployments.
Native integrations
Integrate your AI chatbot with CRM platforms, help desks, ticketing systems, communication tools, and business applications to automate workflows and improve productivity.
- Zendesk & Intercom native
- Crisp & Freshdesk support
- Slack notifications
- REST API & webhooks
Compliance & security
Protect customer data with enterprise grade security, encrypted communications, GDPR compliance, access controls, and secure data processing practices.
- SOC 2 Type II (audit in progress)
- GDPR compliant ยท HIPAA-ready (BAA on Enterprise)
- EU/US data residency
- SSO & RBAC
Customize appearance
Customize colors, logos, icons, welcome messages, and chatbot appearance to create a seamless branded experience across your website.
- Custom logo & brand colors
- Widget name & welcome message
- White label no UnifiedRAG branding
- Live preview before publishing
Public API
Use the UnifiedRAG API to build custom applications, automate workflows, connect external systems, and extend chatbot functionality.
- Full REST API with OpenAPI spec
- Auto retrain via API on content change
- Webhook event streaming
- API key management & rate limiting
Use cases
AI Chatbots Tailored to Every Industry
UnifiedRAG adapts to your industry's specific needs, compliance requirements and customer expectations.
Developer Tools
UnifiedRAG for developer tools answers API questions, surfaces relevant documentation, and routes complex issues to your engineering team with full conversation context.
Agencies & Services
UnifiedRAG for agencies offers a white labeled chat widget, multi brand dashboard management, and a reseller pricing program for managing multiple clients from one platform.
Under the hood
Enterprise AI Infrastructure Without the Complexity
We handle the hard parts โ model selection, vector search, edge delivery, and compliance โ so you don't have to.
AI Layer
Data Layer
Delivery Layer
Security Layer
Side by side
Why Businesses Choose UnifiedRAG
14 capabilities compared across the three most common alternatives.
FAQ
Frequently asked questions
What features are included with UnifiedRAG?
UnifiedRAG includes training on your website and documents, 95+ languages, lead capture, human handoff, voice support, custom branding, analytics, a public REST API with webhooks, and enterprise security controls, all in one platform.
Can UnifiedRAG integrate with my existing tools?
Yes. UnifiedRAG has 31 native integrations, including Zendesk, Intercom, Crisp, Freshdesk, HubSpot, Salesforce, Shopify, Slack, Stripe and Linear, plus a public REST API and webhooks for anything else.
Does UnifiedRAG support voice as well as chat?
Yes. UnifiedRAG offers AI voice calls with handoff to a human agent and a full conversation transcript, in addition to website chat.
Can I choose the AI model UnifiedRAG uses?
Yes. You can switch between the supported models for speed or depth, and Enterprise teams can bring their own model via the API.
How does the human handoff feature work?
When a conversation needs a human agent, UnifiedRAG escalates with the full transcript, sentiment, and intent attached, so the handoff feels invisible to the customer and your team has complete context immediately.
Is UnifiedRAG suitable for regulated industries?
UnifiedRAG is built for regulated teams: our SOC 2 Type II audit is in progress (target Q3 2026), we are GDPR compliant, and we are HIPAA-ready with a BAA on the Enterprise plan. EU/US data residency is available, and your content is never used to train shared AI models.
Build an AI Chatbot for Your Website in Minutes
Train your AI agent in minutes. Deploy to your site with one line of code. Watch deflection rates climb from day one.
The State of AI Support Deflection โ 2026 Benchmark Report
UnifiedRAG commissioned an anonymized benchmark across 150 enterprise deployments to measure real-world deflection rates, resolution times, and CSAT improvements. Results below reflect median performance across industries.
Deflection Rate
72%
Average ticket deflection across deployed AI agents (95% CI: 68โ76%)
CSAT Improvement
+28 pts
Average CSAT lift 90 days post-deployment vs. baseline
Research methodology: anonymized analysis of conversation outcomes from 150+ UnifiedRAG deployments across E-commerce (42), SaaS (31), Healthcare (18), Fintech (15), Real Estate (12), Education (11), Insurance (8), and Other (23) deployments. Deflection calculated as (resolved without human agent / total conversations) ร 100. CSAT measured via post-conversation surveys deployed to 68% of conversations.