Your data, your control.
We believe privacy is a fundamental right. Here's exactly how we collect, use, and protect your information.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and password. This information is necessary to provide you with access to our services and communicate with you about your account.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, time spent, and technical data like IP address, browser type, and device information. This helps us improve our service and provide better support.
Content Data
We process the content you upload to train your AI assistant, including documents, FAQs, and knowledge base articles. This data is stored securely and used solely to provide our services to you.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our AI customer support platform. This includes training your custom AI models, processing queries, and delivering responses to your customers.
Communication
We may send you service-related emails, product updates, security alerts, and support messages. You can opt out of marketing communications at any time.
Analytics & Improvement
We analyze usage patterns to understand how our platform is used, identify areas for improvement, and develop new features that better serve your needs.
Data Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your content data is encrypted with unique keys, ensuring maximum security.
Access Controls
We implement strict access controls and authentication mechanisms. Only authorized personnel with a legitimate business need can access customer data, and all access is logged and monitored.
Infrastructure Security
Our infrastructure is hosted on SOC 2 Type II certified cloud providers with regular security audits, penetration testing, and vulnerability assessments.
Data Sharing
We Don't Sell Your Data
We never sell, rent, or trade your personal information or content data to third parties. Your data is yours, and we respect that.
Service Providers
We may share data with trusted service providers who help us operate our platform (e.g., cloud hosting, email delivery, analytics). These providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
Cookies & Tracking
Essential Cookies
We use cookies necessary for the platform to function, including authentication, security, and session management. These cannot be disabled.
Analytics Cookies
We use analytics cookies to understand how users interact with our platform. You can opt out of these through your browser settings or our cookie preferences.
Third-Party Cookies
Some third-party services we integrate may set their own cookies. Please review their privacy policies for more information.
International Data Transfers
Data Residency
We offer region-specific data storage options. You can choose where your data is stored and processed, ensuring compliance with local data protection laws.
GDPR Compliance
For EU customers, we comply with GDPR requirements, including data protection impact assessments, data processing agreements, and standard contractual clauses for international transfers.
Your Rights
Access & Portability
You have the right to access your personal data and request a copy in a portable format. You can export your data at any time through your account settings.
Correction & Deletion
You can update your personal information or request deletion of your account and associated data. Some data may be retained for legal or legitimate business purposes.
Opt-Out
You can opt out of marketing communications, analytics tracking, and certain data processing activities. Contact us to exercise these rights.
Data Retention
Active Accounts
We retain your data for as long as your account is active and as necessary to provide our services.
Deleted Accounts
When you delete your account, we remove your personal data within 30 days. Some data may be retained in backups for up to 90 days for disaster recovery purposes.
Legal Obligations
We may retain certain data longer if required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes.
Contact Us
Privacy Questions
If you have questions about this privacy policy or how we handle your data, please contact our privacy team at [email protected].
Data Protection Officer
For GDPR-related inquiries, you can reach our Data Protection Officer at [email protected].
Updates to This Policy
We may update this privacy policy from time to time. We'll notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
Effective Date: This privacy policy is effective as of January 15, 2026. By using Unified RAG's services, you acknowledge that you have read and understood this privacy policy and agree to its terms.
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